Refund policy

Return and Refund Policy

We do not offer refunds, except in cases where the product is received in a deficit condition (defective, damaged, or incomplete). Please read the details below carefully.

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, contact us at support@tikaloria.com. Please note that returns must be sent to the following address:

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at support@tikaloria.com.

Damages, Deficits, and Issues

Please inspect your order upon reception and contact us immediately at support@tikaloria.com if:

  • The item is defective

  • The item is damaged

  • There is a deficit (e.g., missing parts/items)

  • You received the wrong item

If the issue is verified, we will process a full refund or offer a replacement at no additional cost to you.

 

Exceptions / Non-returnable Items

Certain items are not eligible for return:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we also do not accept returns for sale items or gift cards.

If you are unsure whether your item qualifies, please contact us before purchasing.

Exchanges

The fastest way to ensure you get what you want is to return the item (if eligible), and once the return is accepted, make a separate purchase for the new item.

 

 

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify, the item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

 

Refunds (for Deficit or Damaged Items Only)

We do not offer refunds unless the product is deficit, damaged, or incorrect.

If your return is approved after inspection, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@tikaloria.com.